Privacy Policy

Call A Painter Melbourne Pty Ltd (ABN 32 688 685 092), referred to on this website as Call A Painter Melbourne, provides painting services across Melbourne, Victoria, Australia.

In this policy, “Call A Painter Melbourne”, “we”, “us” and “our” refer to Call A Painter Melbourne Pty Ltd.

This policy applies when you:

• visit callapaintermelbourne.com.au;
• contact us by telephone, email, website form, WhatsApp or social media;
• submit an enquiry through a Google, Facebook or Instagram advertisement;
• request a quotation or site inspection; or
• engage us in connection with painting services.

We handle personal information in accordance with applicable Australian law and the practical privacy standards described in this policy.

The information we collect depends on how you deal with us. It may include:

• your name, telephone number and email address;
• your suburb, postcode, property address and reasonable access instructions;
• the property type, areas to be painted, preferred timing and approximate budget;
• photographs, videos, plans, colour information or other project files you provide;
• records of emails, messages, calls and other communications with us;
• details contained in quotations, accepted work, variations, invoices and payment records;
• feedback, reviews, warranty enquiries or complaints; and
• technical information such as IP address, browser, device type, pages visited, referral source and interactions with our website or advertisements.

We do not intentionally request sensitive information through our website. When sending project photographs, please avoid including people, personal documents, keys, alarm details, security codes, vehicle number plates or anything unrelated to the painting work.

We will never ask you to provide online-banking passwords or security codes through our website or advertising forms.

We usually collect information directly from you when you:

• complete a website or advertising lead form;
• telephone, email or message us;
• send photographs or project details;
• arrange a site inspection;
• request, discuss or accept a written quotation; or
• communicate with us while work is being planned, completed or followed up.

We may also receive relevant information from someone acting with your authority or involved in the property, such as an owner, tenant, real estate agent, property manager, body corporate, owners corporation or authorised representative.

Limited technical information may be collected automatically through website hosting records, cookies, tags, pixels and similar technologies when those tools are enabled.

We use personal information only where reasonably connected with our business, including to:

• respond to your enquiry and communicate with you;
• confirm whether we service your location and type of project;
• understand the requested work and arrange an inspection;
• prepare, explain and revise a quotation;
• plan, schedule and complete agreed painting work;
• communicate about access, colours, preparation, products, timing, changes or completion;
• issue invoices, record payments and maintain accounting and taxation records;
• order or coordinate materials, contractors or access equipment where required;
• manage feedback, consumer-guarantee matters, workmanship-warranty enquiries, complaints or disputes;
• operate, protect, maintain and improve our website and forms;
• understand how people find and use our website;
• measure enquiries and advertising performance;
• detect spam, fraud, misuse or security risks; and
• meet legal, insurance, recordkeeping and regulatory requirements.

If you do not provide information reasonably needed for the enquiry, we may be unable to assess the project, arrange access or provide an accurate quotation.

We do not sell or rent customer information.

We may disclose information, where reasonably necessary, to:

• website, hosting, domain, email, form, cloud-storage, IT and security providers;
• communication, analytics and advertising providers, including Google, Meta and WhatsApp, when their services are used;
• accountants, bookkeepers, insurers, legal advisers and other professional advisers;
• painters, contractors, suppliers or access-equipment providers involved in assessing or completing authorised work;
• owners, authorised representatives, real estate agents, property managers, body corporates or owners corporations involved in the relevant project;
• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; or
• another person where you direct or authorise us to do so.

We do not give an unrelated business our customer database so it can market its own products or services to you.

Some third-party technology providers may process or store information outside Australia. The locations involved may vary depending on the provider, its infrastructure and the services being used.

Our website may use cookies and similar technologies for:

• essential operation, security and form functionality;
• remembering user choices;
• preventing spam and fraudulent submissions;
• measuring website traffic and performance;
• understanding which advertising produced an enquiry; and
• measuring or delivering relevant advertising.

Where enabled, these tools may include Google Analytics, Google Ads tags, Google Tag Manager, Meta Pixel and related Google or Meta services. They may collect device, browser, page, referral and interaction information and may set or read cookies or similar identifiers.

You can restrict or delete cookies through your browser settings. Blocking essential cookies may affect some website functions.

Where applicable law or platform policy requires consent for non-essential technologies, we will provide an appropriate choice before using them.

A person who requests a quote will receive communications reasonably connected with that enquiry. We will not treat a one-off enquiry as automatic permission to send unrelated ongoing marketing.

We send promotional email or SMS communications only where consent exists or where otherwise permitted by law.

Marketing messages will identify the sender and provide a clear way to opt out. You can withdraw marketing consent at any time by using the unsubscribe method in the message or contacting us.

Communications about an active enquiry, quotation, scheduled job, invoice, project, consumer-guarantee matter or warranty enquiry are service communications rather than marketing subscriptions.

Information may be held in our website, email, telephone, messaging, accounting, cloud-storage and business-record systems, as well as in limited paper records.

We take reasonable administrative, technical and physical steps appropriate to our business to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

Access is limited to people and providers who reasonably need the information for the purposes described in this policy.

No website, email, internet transmission or storage system can be guaranteed to be completely secure.

If we become aware of a suspected data incident, we will take reasonable steps to contain it, investigate what occurred, reduce potential harm and provide notifications where required by applicable law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, taxation, insurance, warranty, dispute-resolution and legal recordkeeping.

An enquiry that does not proceed may be retained for a reasonable period so we can respond to follow-up questions and maintain accurate business records.

Quotation, project and invoice records may need to be retained for longer periods.

When information is no longer reasonably required, we take reasonable steps to delete, destroy or de-identify it where appropriate.

You may ask what personal information we hold about you, request correction of inaccurate information, or ask us to delete information that is no longer reasonably required.

We may need to verify your identity before providing access or making a change.

We may retain information or decline a request where reasonably necessary for an existing job, payment, warranty, insurance, legal or recordkeeping obligation, or where applicable law otherwise permits.

We will explain our decision where it is reasonable and appropriate to do so.

Our services and website are intended for property owners, tenants, managers and other adults arranging painting work.

We do not knowingly collect personal information directly from children through our enquiry forms.

Our website may link to Google reviews, social media, WhatsApp, suppliers or other third-party services.

Those services operate under their own privacy policies, terms and security practices. A link does not make us responsible for how a third party handles information.

We may update this Privacy Policy when our services, website technology, advertising tools or legal obligations change.

The current version will be published on this page with the date it was last updated.